Shipping & Returns

Everything about how it gets to you, and what happens if it doesn't work. The plain-English version. The full terms are in our Shipping Policy and Refund & Guarantee Policy, and where this page and those differ, those govern.

Shipping

Where we ship

United States only. We'd rather do one country properly than four badly.

What it costs

Nothing. Free tracked shipping on every order, anywhere in the US. It's the only shipping method we offer, so there's no upgrade to weigh up at checkout.

When it leaves

Your order is handed to the carrier the next business day. Order on a Saturday and it goes out Monday.

How long it takes

Four to twelve days once it's dispatched. Most orders land in the middle of that.

We give you the honest range rather than the best case. Any "arrives by" date you see on the site or at checkout is an estimate built from average transit times, not a promise — carriers have their own opinions about our timelines.

Tracking

You'll get a tracking email as soon as your order leaves the warehouse. If it hasn't turned up within 24 hours of that, check spam and promotions before you write to us — that's where it usually is.

Tracking can take a day or two to start updating after the label is made. A label that hasn't scanned yet isn't a lost package.

If it's late

Give it the full twelve days plus a few business days first. Most apparently stuck packages arrive in that window. If it's been fifteen days since dispatch, message us with your order number and we'll open a carrier enquiry. Those usually take five to ten business days to come back, and if the package is confirmed lost we'll re-ship or refund — your choice.

If it arrives damaged

Tell us within 14 days and we'll replace it or refund it. Send a photo of the pouch and the outer box if you can — it's how we claim it back from the carrier, and it takes you thirty seconds. You won't be asked to return anything.

If tracking says delivered and it isn't there

Check with neighbours and around the property, then look at the tracking record for a photo or a notice card. The carrier holds the delivery data, so they're the fastest route. Message us either way and we'll help you chase it.

The guarantee

The short version

Ninety days. No returns. Keep the pouch.

Take 3AM nightly for thirty days. If nothing has changed, message us and we'll refund what you paid — and you have until day 90 after delivery to decide.

Why it starts at day thirty

Because that's how long it takes to know anything. This isn't a sedative and it won't do much on the first night. Week one is quiet. Most people notice something in weeks two or three. By night thirty you have a real answer rather than an impression.

So the guarantee is sized to the product instead of to a return window. A refund on day four wouldn't have told either of us anything. Thirty nights will.

If you message us before day thirty, we don't refuse you — we hold the request and process it on day thirty, unless you'd rather we didn't.

Why there's nothing to send back

We don't do returns, and that isn't a restriction. It's the opposite. No label to print, no package to drop off, nothing to post at your own expense. The pouch stays with you whether it's half full or nearly finished. We can't resell an opened supplement and wouldn't want to, so mailing it back would only cost you a trip to the post office.

Please don't post it to us anyway. We can't accept it and can't reimburse the postage.

How to ask for one

Go to the contact page, give us your order number and the email you used, and say you'd like a refund. That's the whole process.

No proof that you took it. No capsule counts. No form, no survey, no phone call, and nobody trying to talk you into a discount to stay. You're welcome to tell us what happened — it genuinely helps us — but it isn't a condition of anything.

How long refunds take

We approve and issue within five business days. Your bank then takes another five to ten to show it, which is the part we can't speed up.

Refunds go back to the card or account you paid with. We can't send one somewhere else.

The parts we'd rather you knew now

  • One guarantee claim per customer, household, address and payment method. It's a guarantee, not a subscription to free magnesium.
  • It covers orders placed here, on nocturyl.com. If you bought from somewhere else, that seller handles it.
  • Bulk and reseller orders aren't covered.
  • The thirty-day minimum doesn't apply if you stopped because of a physical reaction, or if your order never arrived, arrived damaged or was wrong. In those cases message us straight away and we'll sort it out.
  • If something's gone wrong, please come to us before your bank. We'll almost always fix it faster.

Cancelling before it ships

We dispatch the next business day, so the window is short. Message us quickly and we'll stop it if it hasn't been picked yet. After that it's easier to let it arrive and use the guarantee.

Subscriptions

Cancel any time from your account. No phone call, no form, no retention offer. Cancelling stops future orders; anything already charged or shipped is covered by the guarantee in the usual way.


These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.