Refund & Guarantee Policy

Last updated: 20 September 2026

This policy applies to orders placed directly on nocturyl.com and shipped to an address in the United States. By placing an order you agree to the terms below. It should be read together with our Shipping Policy and Terms of Service.

1. The short version

• 3AM is covered by a 90-day money-back guarantee.
• The guarantee is built around how the product works. It becomes available once you have had 3AM for 30 days, and it stays open until day 90.
• You do not need to send anything back. Keep the pouch, opened, half-used or nearly finished.
• We refund. We do not require returns, and we do not substitute store credit for a refund.
• One guarantee claim per customer, household, delivery address and payment method.

2. Why there is a 30-day minimum

We say this on the product page and we will say it here too. 3AM is magnesium repletion, not sedation. It is not designed to do anything on the first night, and the change most people report builds somewhere between week two and week four. A five-night trial tells you nothing, and a refund granted on day four tells us nothing either.

So the guarantee is sized to the product. Take 3AM for 30 days. If nothing has changed by then, we refund what you paid, and you still have a further 60 days to decide. The 30-day minimum is not a hurdle placed in front of your money. It is the shortest period in which the product can do what we describe, and we would rather state it plainly before you order than argue about it afterwards.

3. The guarantee window

• Opens: 30 calendar days after your order is marked delivered by the carrier.
• Closes: 90 calendar days after your order is marked delivered by the carrier.
• If tracking does not show a delivery date, we use the date of dispatch plus 12 days.
• Requests sent before day 30 are not refused. We will hold them and process them on day 30 unless you tell us you would rather we did not.
• Requests sent after day 90 cannot be accepted.
• On multi-pouch orders and bundles, the window runs from delivery of the first shipment and covers the order as a whole, not each pouch separately.

4. When the 30-day minimum does not apply

The minimum is about giving the product a fair trial. It is not a reason to hold your money in situations that have nothing to do with that. It does not apply, and we will act straight away, if:

• you stopped taking 3AM because of a physical reaction to it;
• your order never arrived, arrived damaged, arrived incomplete, or was not what you ordered;
• you cancelled the order before it was dispatched;
• the order was placed in error or without your authorisation.

5. What we do not ask you for

We do not operate reverse logistics. That means:

• No return shipment. Please do not post the pouch back to us; we cannot accept it and cannot reimburse postage if you send it anyway.
• No photographs, no capsule counts, no proof that you took it.
• No form, no portal, no phone call, no retention offer.

Anything we have sent you is yours to keep, finish or dispose of. Please do not resell it.

6. What is covered

A guarantee claim is eligible where all of the following are true:

• the order was placed by you, directly on nocturyl.com;
• it was delivered to an address in the United States;
• the request is made inside the window described in section 3;
• it is the first guarantee claim associated with your name, email address, delivery address, household or payment method.

7. What is not covered

• Products bought anywhere other than nocturyl.com, including marketplaces, resellers and third-party sites. Those should be taken up with the seller you bought from.
• Second and subsequent claims by the same customer, household, delivery address or payment method.
• Free items, gifts with purchase, promotional units and anything you did not pay for.
• Gift cards, and the cash value of discounts, credits or promotional codes. Refunds are calculated on the amount actually charged to you.
• Wholesale, bulk or reseller orders, and any order we reasonably believe was placed for resale. For this purpose, more than five pouches in a single order, or more than ten pouches across 90 days, is treated as bulk.
• Orders for which a chargeback, payment dispute or bank reversal has been opened. See section 13.
• Loss, damage or delay occurring after delivery, including packages left unattended at an address you gave us.

Shipping is free on every order, so there is normally no shipping charge to refund. If you were charged shipping or handling for any reason, that amount is refundable only where the order never arrived or was defective.

8. How to make a claim

Message us through our contact page (https://nocturyl.com/pages/contact-corewile) and include:

• your order number;
• the name and email address used on the order.

That is the whole process. You are welcome to tell us what happened, and it genuinely helps us improve the product, but it is not a condition of your refund. We aim to reply within two business days.

9. How refunds are paid

• Refunds go back to the original payment method. We cannot send a refund to a different card, account or person.
• We issue approved refunds within five business days of approving them.
• Your bank or card issuer then controls when the money appears, which typically takes a further five to ten business days.
• All refunds are issued in US dollars for the amount charged. We are not responsible for exchange-rate movements, foreign transaction fees or bank charges applied by your provider.
• If the original card or account has been closed or has expired, we will work with you and with our payment processor, but our ability to complete the refund may be limited by their rules.

10. Damaged, defective, wrong or missing items

Tell us within 14 calendar days of delivery and include photographs of the item and the outer packaging where relevant. We will replace the item or refund it, at our reasonable discretion, and you will not be asked to return anything. Reports made after 14 days are handled under the standard guarantee in section 3 instead.

11. Subscriptions

If your order was placed on a subscription:

• You can cancel at any time from your account. There is no phone call, no form and no retention step.
• Cancelling stops future orders. It does not automatically refund an order that has already been charged or dispatched. Those orders are covered by the guarantee in section 3 in the normal way, subject to the one-claim limit.
• Cancel at least 24 hours before your renewal date. Once a renewal has been charged and the order has entered fulfilment, we may not be able to stop it.
• The prices, frequency and terms in force at the time of each renewal apply to that renewal. We will give you notice of any change before it takes effect.

12. Cancelling an order before dispatch

Orders are normally dispatched the next business day, so the window is short. Contact us as soon as possible and we will stop the order if it has not yet been picked. Once an order has been handed to the carrier we cannot recall it, and it will be handled under this policy instead.

13. Fair use, and chargebacks

This guarantee is offered in good faith and on the assumption that it will be used in good faith. We reserve the right to decline a claim, decline future orders, or cancel a subscription where we reasonably identify repeat claims across multiple accounts, names, addresses or payment methods; resale of product; or materially false statements made in support of a claim.

If you have a problem with an order, please contact us before contacting your bank. We will almost always resolve it faster. Where a chargeback or payment dispute is opened, we will respond to your payment provider with our order, tracking and communication records, the guarantee for that order is suspended while the dispute is open, and we may decline to serve the account in future.

14. A note on the product itself

3AM is a dietary supplement, not a medicine. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Nothing on this site is medical advice, and no refund, guarantee or piece of copy should be read as a promise of a health outcome. Individual results vary. If you are pregnant, nursing, under 18, taking prescription medication or managing a medical condition, speak to your doctor or pharmacist before use. Stop use and seek advice if you experience an adverse reaction.

15. Your legal rights

This guarantee is offered voluntarily and sits on top of any rights you have under applicable consumer law. Nothing in this policy limits or excludes any right that cannot lawfully be limited or excluded.

16. Changes to this policy

We may update this policy. The version published at the time you placed your order is the version that governs that order.

17. Contact

Nocturyl — https://nocturyl.com/pages/contact-corewile

Seller of record Noah's Ark Studios, Vendelpad 7, 2722 AL Zoetermeer, The Netherlands KVK 86963260 · VAT NL004333380B55 Nocturyl is a brand of Noah's Ark Studios. Contact: https://nocturyl.com/pages/contact-corewile

Please do not send products to the registered address. This policy does not require returns, and anything sent there cannot be accepted or reimbursed.