Shipping Policy

Last updated: 20 September 2026

This policy applies to all orders placed on nocturyl.com. It should be read together with our Refund & Guarantee Policy and Terms of Service.

1. Where we ship

We ship to addresses within the United States only, including residential addresses, business addresses and PO boxes served by our carriers. We do not currently ship internationally, and we cannot ship to freight forwarders or package-consolidation addresses.

Deliveries to Alaska, Hawaii, US territories and APO/FPO/DPO addresses may take longer than the estimates below, and in some cases may not be serviceable. If we cannot deliver to the address you have given us, we will contact you and refund the order in full.

2. Shipping cost

Standard tracked shipping is free on every order. It is the only shipping method we offer. We do not offer expedited, overnight, signature-required or courier-of-choice delivery, and we cannot add those services to an order after it is placed.

3. Processing time

Orders are normally handed to the carrier on the next business day after they are placed. Business days are Monday to Friday, excluding US public holidays.

Orders placed on a weekend or a holiday are processed on the next business day. Processing may take longer during sale periods, product launches, stock replenishment, or where a payment or address needs to be verified. If we expect a delay of more than three business days we will email you.

4. Delivery time

Once dispatched, delivery typically takes 4 to 12 days. Most orders arrive inside that range.

These are estimates, not guarantees. Any delivery date, countdown, "arrives by" indicator or estimated-delivery message shown anywhere on this site, in an email, in an advertisement or inside the checkout is an estimate generated from average historical transit times. It is not a contractual delivery date, we do not guarantee it, and we are not liable for any loss arising from an order arriving outside it. Delivery estimates exclude our processing time unless stated otherwise.

Transit is performed by third-party carriers. Once a package leaves our facility, its routing, scanning and delivery are controlled by the carrier and not by us.

5. Tracking

Every order ships with tracking. You will receive an email containing your tracking number as soon as your order leaves our warehouse.

• Tracking emails are sent to the email address entered at checkout. Please make sure it is correct.
• If you have not received a tracking email within 24 hours of the expected dispatch, check your spam, promotions and junk folders before contacting us.
• Tracking information can take 24 to 72 hours to begin updating after a label is created. A label that has not yet scanned does not mean the package is lost.
• Tracking data is supplied by the carrier. We are not responsible for the accuracy, timeliness or availability of that data.

6. Your address is your responsibility

We ship to the address entered at checkout, exactly as entered. Please check it before you pay, including apartment, unit and suite numbers.

• If you spot an error, contact us immediately. We will correct it if the order has not yet been picked.
• Once an order has been dispatched, the address cannot be changed by us. Some carriers allow the recipient to redirect a package; that is between you and the carrier.
• Orders delivered successfully to an incorrect or incomplete address supplied by you are not eligible for a replacement or a refund of that shipment.
• If a package is returned to us because the address was wrong, incomplete or undeliverable, we will refund the order less any carrier charges we incur, or re-ship it once you provide a corrected address. Re-shipping in these circumstances may be charged at cost.

7. Refused, unclaimed and returned packages

If a package is refused at the door, left unclaimed at a carrier facility, or returned to sender for any reason within your control, we will refund the order less any carrier charges we incur once the package is physically received back at our facility. Products that are returned to us in this way cannot be resold and are destroyed.

8. Delayed packages

Carrier networks occasionally slow down, misroute packages or sit on a scan for several days. Before contacting us, please allow the full 12-day window plus three business days, since the large majority of apparently stalled packages arrive in that period.

If your order has not arrived 15 days after dispatch, contact us with your order number and we will open an enquiry with the carrier. Carrier enquiries typically take 5 to 10 business days to resolve.

9. Lost packages

If a carrier enquiry confirms that a package has been lost in transit, we will re-ship your order or refund it in full, at your choice. Claims must be raised with us within 30 days of the dispatch date. After that point the carrier will no longer accept a claim and we are unable to process one.

10. Packages marked delivered but not found

Where tracking shows a package as delivered, our responsibility for that shipment ends. If you cannot find it, please:

• check around the property, with neighbours, and with anyone else at the address;
• check for a carrier notice card or a safe-place photograph in the tracking record;
• contact the carrier directly, since they hold the GPS and scan data for the delivery;
• report the theft to local law enforcement if you believe the package was stolen.

We are not liable for packages confirmed as delivered, or for theft, damage or loss occurring after delivery. We will always help you pursue the carrier, and in genuine cases we may at our sole discretion offer a one-time goodwill replacement. That is a courtesy, not an entitlement, and it does not set a precedent for future orders.

11. Damaged in transit

If your order arrives damaged, contact us within 14 days of delivery with photographs of the product and the outer packaging. We will replace or refund the affected items and will not ask you to return anything.

12. Split shipments and partial deliveries

Multi-pouch orders and bundles may ship in more than one parcel and may arrive on different days. Each parcel is tracked separately. If one parcel of a multi-parcel order has not arrived, treat it under sections 8 to 10 above.

13. Risk and title

Title and risk of loss pass to you when the carrier takes possession of the package at our facility. Nothing in this section limits our obligations under sections 9 and 11 above, or any right you have under applicable law.

14. Weather, storage and heat

3AM is shipped in sealed pouches and is stable in normal transit conditions. We recommend bringing deliveries indoors promptly in extreme heat or cold, and storing the product in a cool, dry place away from direct sunlight.

15. Events outside our control

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including severe weather, natural disasters, carrier network failures, labour disputes, fire, power or communications failure, public health measures, civil disruption, acts of government, or customs and regulatory action.

16. Stock and order acceptance

All orders are subject to product availability and to acceptance by us. If an item becomes unavailable after you order it, we will contact you and refund it in full. We may cancel and refund an order where we reasonably suspect fraud, resale, or a pricing or listing error.

17. Changes to this policy

We may update this policy. The version published at the time you placed your order is the version that governs that order.

18. Contact

Nocturyl — https://nocturyl.com/pages/contact-corewile. Please include your order number in any message about a shipment.